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136 lines
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136 lines
5.9 KiB
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<title>PDFreaders - Follow Up</title> |
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<p id="category"><a href="pdfreaders.html">Free Software PDF Readers</a></p> |
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<h1>PDFreaders - Follow Up</h1> |
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<p>In November 2010, during the <a href="/activities/pdfreaders">the PDFreaders |
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campaign</a>, FSFE has sent a <a |
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href="/activities/pdfreaders/letter.html">letter</a> to all the public |
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institutions on our <a href="/activities/pdfreaders/buglist.html">buglist</a> |
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asking them to either remove their advertising for proprietary software or run |
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concurrent advertising for Free Software, so that website users realise they |
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have a choice.</p> |
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<p>Some of the institutions already answered to our requests but others have |
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not answered yet. As we, as Free Software activists and European citizens, |
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spent time and money to send these letters, we want to get an answer, whatever |
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it would be.</p> |
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<p>Here is how you can get active and send some emails to the institutions of |
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your country asking them to remove advertisements to non-free software from |
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their websites.</p> |
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<h2>Check before</h2> |
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<p>Before start sending emails take a look to the website of the institution |
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reported in the <a href="/activities/pdfreaders/buglist.html">buglist</a> and |
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check if they have removed the advertise. If you do not see any advertise do |
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the following:</p> |
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<ul> |
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<li>Check with a search engine if another "adobe" or "acrobat" is on the |
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domain, (e.g. with site:www.example.com). If there is one, update the |
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buglist with the new URL in "bugs-XY.xml" (you can also write an e-mail to |
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<a href="mailto:web@lists.fsfe.org">our web team</a> if you have no access |
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to modify the website).</li> |
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<li>If there is none, write to <a |
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href="mailto:pdfreaders@lists.fsfe.org">pdfreaders@lists.fsfe.org</a>, |
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report your success and ask to mark the bug as fixed.</li> |
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<li>Then write a short thank you e-mail to public body.</li> |
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</ul> |
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<p>If the advertise is still visible on the website of the public body you can |
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get active by sending an email <a |
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href="/activities/pdfreaders/letter.html">based on our model letter</a> to |
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them.</p> |
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<h2>Always be kind</h2> |
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<p>Getting angry will not help at all. We sent a letter making a kind and |
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motivated proposal. What we have to do now is to keep the same attitude and |
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friendly ask the institutions to take our letter into consideration. It may |
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happen that someone will respond you with a rude criticism: that is not |
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important! Always be kind and take into account that our goal is to convince |
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them to correct an obvious neutrality problem on their website. Do not answer |
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to criticism not related to our goal.</p> |
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<h2>Find the right person to contact</h2> |
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<p>Take some time to look at their website. If you find the <strong>webmaster's |
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email</strong>, that is certainly the best person to contact. If the website |
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has been made by an external company, you will probably get nothing from them: |
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it is not in their interests to let the public institution know that the site |
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they have made has a problem of neutrality.</p> |
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<p>If you are not able to find the webmaster, you could look for a |
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<strong>webform for contact</strong>. Be also aware that many public |
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institutions have a <strong>Public Relations Office</strong> and that some of |
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them should keep track of the emails they receive as for the standard |
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letters.</p> |
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<p>If you are not able to find any of above mentioned contacts, you may write |
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to the <strong>Mayor or to the Administration office</strong> of the |
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institution. These people certainly have the greatest powers in the |
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institutions, but keep in mind that they could be very busy and they would not |
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directly modify the site. So, to get a reply from them can take much time.</p> |
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<h2>Choose the right subject for your email</h2> |
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<p>People employed in public institutions receive dozens of emails every day |
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(including spam). We want them to read our email, so it is important to choose |
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the right subject. A good subject could be: <strong>"Unanswered letter of FSFE |
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from 2010"</strong>.</p> |
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<h2>Write your email</h2> |
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<p>Write your email to remind them about the letter we have sent. If you want, |
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you can use <strong><a href="/activities/pdfreaders/letter.html">our model |
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letter and translations</a></strong>, but, please, remember to change the |
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part inside the brace { }</p> |
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<h2>What's happening next?</h2> |
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<p>After 15 days check again the website if something has changed.</p> |
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<p><strong>CASE 1: nothing has changed</strong>: Do not worry, even Rome was |
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not built in a day. Write them again and check again after 15 days. You could |
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also try to write to a different email address.</p> |
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<p><strong>CASE 2: the bug has been removed</strong>: Check if there are other |
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bug pages on their website. If so, write them again. If not, you were |
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successful! Write an email to thank them for their efforts and also <a |
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href="mailto:pdfreaders@lists.fsfe.org">inform us</a> about your success so |
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we can update the <a href="/activities/pdfreaders/buglist.html">buglist</a>.</p> |
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<p><strong>CASE 3: you received an email from the institution with some |
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questions</strong>: Some institutions do not understand our letter. Reply to |
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them, always be kind and try explain our proposal. If you do not know what to |
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answer, <a href="mailto:pdfreaders@lists.fsfe.org">contact us</a>.</p> |
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<p><strong>CASE 4: you received an email from the institution that told you |
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that they have corrected the page but the page is still unchanged</strong>. |
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Wait for few days then write them again.</p> |
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<h2>Final considerations</h2> |
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<p>It is easy to achieve good results for the PDFreaders campaign in your |
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country. Before receiving our letter, many of the institutions have not even |
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realised that they were advertising any software on their website and many |
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of them will thank you to point it out. So, the hardest part is to capture |
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their attention. To do this, we need your patience and your determination. </p> |
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